Grow and Succeed...Take your business to the next level
9:15-10:15: Achieving Excellence in Customer Service
How you treat your customers is your most valuable activity. Participants will focus their efforts on learning tasks that help them to best meet their customer’s requirements. If you want to increase your customer service effectiveness you will need to understand how to prioritize tasks and activities, eliminate negative behavior, and successfully meet your customer’s needs.
9:15-10:15: Control your Business Phone from your Desktop
Learn about a communications solution that allows you
to control your business phone with the click of a mouse
from any Internet connection. It is packed with advanced features that allow you to customize how, when and where calls are received. It allows complete mobility and real-time functionality with minimal administration and no special equipment.
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10:30-11:30: How to Work With the Local Media to Promote Your Business
This workshop will provide you with the basics needed to effectively communicate your message to the local media. You'll receive information on topics such as how to write a press release that gets noticed, when to call a press conference, and how to suggest a public interest story. This workshop also features recommendations from a panel of experts representing print, online, and television.
Presenters: Representatives from various media outlets
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12:45-1:45: Effective Networking
The objective of this workshop is to increase the networking skills of the participants. By the end they will be able to: (1) Use a minimum of three tips for effective networking; (2) Understand the importance of the 'What do you do?' question; and (3) the elevator pitch. Network with increased confidence!
12:45-1:45: Use the Internet to Grow Your Business
This workshop will discuss the importance of establishing a presence on the Internet, and how small businesses can use websites, electronic newsletters, blogs, and podcasts to establish an Internet presence and grow their businesses.
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1:45-3:15: Developing an Effective Marketing Plan
You will learn the basic marketing skills and tools that will create momentum in your business. Participants will learn the basics of developing and implementing an effective marketing plan! Learn the difference between the features and the benefits of your product or service. Discover who your customers are, how best to reach them, and with what message and medium.